Shipping Policy
At Dragon Rider Ltd., we strive to provide a seamless shipping experience for our customers. Below, you'll find everything you need to know about our shipping process, delivery times, and international orders.
Processing & Shipping Times
- Order Processing: Orders are processed within 5-8 business days for personalized items and 1-4 business days for non-personalized items (excluding weekends and holidays).
- Standard Shipping: Delivery typically takes 5-7 business days within the U.S.
- Expedited Shipping: Available at checkout for faster delivery.
- International Shipping: Delivery times vary but generally range from 7-14 business days, depending on the destination and customs processing.
Note: Processing times may be longer during peak seasons, holidays, or promotional periods.
Shipping Rates
- Shipping rates are calculated at checkout based on your location and selected shipping method.
- Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.
International Orders & Duties
We ship worldwide! However, please be aware that international orders may be subject to customs duties, import taxes, or other fees imposed by your country. These charges are not included in our prices and must be paid by the recipient upon delivery.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment’s progress. Please allow 24 hours for tracking updates to appear.
Lost, Stolen, or Delayed Shipments
Dragon Rider Ltd. is not responsible for shipping delays caused by carriers, weather conditions, or customs processing. If your package is lost or stolen, please contact the carrier first. If you need further assistance, reach out to our support team at support@dragonriderltd.com.
Returns & Exchanges
Need to make a return or exchange? Visit our Return Policy for details on eligibility and instructions.
Contact Us
For any shipping-related inquiries, please contact us at support@dragonriderltd.com
